Alhambra Ticket + Audio Guide - Reviews

Rating of the activity

8 / 10

8.0416666666667 48 reviews | 1,997 travellers

26 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (4)

Couple (12)

Group of friends (5)

With small children (3)

With older children (8)

Reviews from real clients who booked our products.

See only reviews with text

May / 30 / 2025

Virginia Fariña Blanco

Asturias, Spain

I travelled with friends

May / 27 / 2025

Luigi

Vanzaghello, Italy

I travelled with my partner

May / 27 / 2025

Anonymous

Empoli, Italy

I travelled with small children

May / 24 / 2025

Anonymous

Argentina

El sistema de audioguía no es para nada amigable. No tiene mapa ni geolocalización, y cada título de cada lugar (mas o menos 30 títulos en mi caso) está por separado y no pasa al próximo ni tiene botón de "siguiente" por lo cual tienes que averiguar dónde estás, y buscar el título correspondiente en la audioguía. No apto para quienes usan anteojos para leer.

The audio guide system isn't user-friendly at all. It doesn't have a map or geolocation, and each location title (about 30 in my case) is separate and doesn't skip to the next location or have a "next" button, so you have to figure out where you are and search for the corresponding title on the audio guide. Not suitable for those who wear reading glasses.

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

May / 20 / 2025

Anonymous

May / 08 / 2025

Anonymous

I travelled by myself

May / 04 / 2025

Ginee

The Dominican Republic

I travelled by myself

Bueno, he llegado al Punto de encuentro según horario y nos hicieron esperar casi 25 minutos para atendernos. Una de las chicas fue muy grosera con una de mis primas que también reservaron el tour. En fin le dijo que no le hablara mas. Aparte de eso el interior de la Alhambra estuvo fenomenal.

Well, I arrived at the meeting point as scheduled, and they made us wait almost 25 minutes to see us. One of the girls was very rude to one of my cousins, who had also booked the tour. She told her not to talk to her anymore. Aside from that, the interior of the Alhambra was phenomenal.

I travelled by myself

El trato a los clientes es un aspecto fundamental del servicio, por lo que siempre procuramos contar con personal amable. Sentimos si en este caso no fue así, seguiremos esforzándonos por mejorar. Translate this opinion into English.

Customer service is a fundamental aspect of our service, so we always strive to have friendly staff. We apologize if this wasn't the case; we will continue to strive to improve. Opinion translated. Show original.

Apr / 28 / 2025

Sara

Italy

I travelled by myself

Apr / 27 / 2025

Ignacio

Spain

I travelled with my partner

Apr / 26 / 2025

Anonymous

Apr / 26 / 2025

Anonymous

Spain

I travelled with my partner

Apr / 12 / 2025

Lorenzo

Madrid, Spain

I travelled with my partner

atención rápida por whatsapp y en persona, no hubo ningún problema aunque llegamos más tarde de la hora indicada en el voucher, ya que las entradas son válidas para todo el día seleccionado al reservar. Personal muy amable y disponible. Y la Alhambra es la Alhambra, ¡no os la perdáis! Translate this opinion into English.

Fast service via WhatsApp and in person. There were no problems even though we arrived later than the time indicated on the voucher, as the tickets are valid for the entire day selected when booking. Very friendly and helpful staff. And the Alhambra is the Alhambra—don't miss it! Opinion translated. Show original.

I travelled with my partner

Mar / 22 / 2025

Rafael

San Cristóbal De La Laguna, Spain

I travelled with friends

La visita fue muy bien, pero no valía el código de la app y nos dijeron que obligatoriamente había que pasar por las oficinas de My Top Tour para coger la entrada (y había que caminar en subida). Por favor como consejo les solicito que den esta información al comprar la entrada.

The tour was great, but the app code wasn't valid, and we were told we had to go to the My Top Tour offices to get the ticket (and had to walk uphill). Please provide this information when purchasing your ticket.

I travelled with friends

La necesidad de canjear en voucher por la entrada se indica en el mismo bono. Sentimos si no se pudo tener en cuenta. Translate this opinion into English.

The need to redeem the voucher for admission is indicated on the voucher itself. We apologize if this couldn't be taken into account. Opinion translated. Show original.

Jul / 18 / 2025

Anonymous

Gran Canaria, Spain

I travelled with teenagers

Contratamos la excursión con audioguía y cuando llegamos nos dicen que no hay cascos que no tienen

We booked the excursion with an audio guide and when we arrived they told us that there were no helmets that they didn't have.

I travelled with teenagers

En casos como este, recomendamos comentar el problema al personal durante el desarrollo del tour para que la incidencia se pueda resolver en el momento. Translate this opinion into English.

In cases like this, we recommend discussing the issue with staff during the tour so that the incident can be resolved immediately. Opinion translated. Show original.

May / 04 / 2025

Eleny Altagracia Ramos Moronta

Spain

I travelled by myself

Una chiica en el mostrador se puso de tú a tú con mi grupo de amigas o sea en discusión no hay para nada servicio al cliente les da igual lo que pase con el cliente son muy mal educados

A girl at the counter started arguing with my group of friends. There is no customer service at all. They don't care what happens to the customer. They are very rude.

I travelled by myself

Sentimos que el trato recibido no haya cumplido con lo esperado. Hemos tomado nota de esto para tomar las medidas oportunas, y evitar que se vuelva a repetir. Translate this opinion into English.

We regret that the treatment received did not meet expectations. We have taken note of this and taken appropriate measures to prevent it from happening again. Opinion translated. Show original.

Jul / 24 / 2025

Anonymous

Jul / 23 / 2025

Francesco

Trieste, Italy

I travelled with teenagers

Tutto come descritto nelle informazioni nessuna sorpresa. La consiglio Translate this opinion into English.

Everything was as described in the information, no surprises. I recommend it. Opinion translated. Show original.

I travelled with teenagers

Jul / 21 / 2025

Anonymous

Mar / 29 / 2025

Jorge Lacasta Zapatero

Getafe, Spain

I travelled with my partner

Mar / 21 / 2025

Anonymous

Showing 21-40

No hidden fees or surcharges

Return to the activity

Alhambra Ticket + Audio Guide - Reviews

You may also be interested in

Alhambra & Nasrid Palaces Tour

Alhambra & Nasrid Palaces Small-Group Guided Tour

Offer: Alhambra + Albaicin & Sacromonte Guided Tour