Alhambra Ticket + Audio Guide - Reviews

Rating of the activity

7.90 / 10

7.9444444444444 36 reviews | 1,721 travellers

20 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (4)

Couple (11)

Group of friends (5)

With small children (2)

With older children (3)

Reviews from real clients who booked our products.

See only reviews with text

Jun / 24 / 2025

Deborah

South Africa

I travelled with my partner

Beautiful place to visit and history given on audio was great but found it was not user friendly trying to find places according to the number. Often had to search by looking at the photograph realising I had already past it or could not find that place . The numbering was not always easy to find or could not find it at all. Maybe a map with all the numbers would help guide the person better.

I travelled with my partner

Jun / 18 / 2025

Anônimo

Rio De Janeiro, Brazil

I travelled with friends

O audioguia ajuda muito, mas a falta de sinalização no espaço evidencia a importância de um guia. Teríamos aproveitado mais se a divulgação esclarecesse a previsão de tempo do tour. É certo que o tempo varia conforme interesse, mas o espaço é grande demais e o sol/calor castiga muito.

I travelled with friends

Muito obrigado pelo seu comentário. Vamos encaminhá-lo ao fornecedor para que ele possa levá-lo em consideração e melhorar o serviço onde for possível.

May / 19 / 2025

Enrico

Milano, Italy

I travelled with my partner

Devo dire che sono partita dall Italia con la paura di non riuscire ad avere i miei biglietti di ingresso, visto le recensioni negative che avevo visto. Invece è andato tutto benissimo, complimenti. Abbiamo avuto le nostre guide in italiano e i nostri biglietti. Grazie

I travelled with my partner

Apr / 30 / 2025

Barbara

Czech Republic

I travelled with my partner

La audioguía no te guía en toda la visita, sino que tienes que activarla tu al llegar a los puntos de interés. Desafortunadente, estos nos estan bien indicados y marcados y nosotros perdimos algunos. Recomendaría poner carteles con el número de audio de la aplicación que se tiene que activar o alguna otra ayuda. Pero los audios y las explicaciones estan muy bien.

The audio guide doesn't guide you through the entire tour; you have to activate it yourself when you reach the points of interest. Unfortunately, these aren't well-marked and indicated, and we missed some. I would recommend posting signs with the audio number of the app you need to activate or some other aid. But the audios and explanations are very good.

I travelled with my partner

Sentimos si algún aspecto del servicio no resultó de vuestro agrado. Agradecemos y tomamos nota de los comentarios para seguir mejorando en lo posible. Translate this opinion into English.

We're sorry if you didn't like any aspect of our service. We appreciate and take note of your comments so we can continue to improve as much as possible. Opinion translated. Show original.

Apr / 12 / 2025

Lorenzo

Madrid, Spain

I travelled with my partner

atención rápida por whatsapp y en persona, no hubo ningún problema aunque llegamos más tarde de la hora indicada en el voucher, ya que las entradas son válidas para todo el día seleccionado al reservar. Personal muy amable y disponible. Y la Alhambra es la Alhambra, ¡no os la perdáis! Translate this opinion into English.

Fast service via WhatsApp and in person. There were no problems even though we arrived later than the time indicated on the voucher, as the tickets are valid for the entire day selected when booking. Very friendly and helpful staff. And the Alhambra is the Alhambra—don't miss it! Opinion translated. Show original.

I travelled with my partner

Jun / 26 / 2025

Anonymous

Jun / 25 / 2025

Elisa

Italy

I travelled with my partner

Civitatis è una garanzia in tutto il mondo! Translate this opinion into English.

Civitatis is a guarantee all over the world! Opinion translated. Show original.

I travelled with my partner

Jun / 24 / 2025

Rossella Garofano

Italy

I travelled with my partner

necessari per rendere la visita indimenticabile Translate this opinion into English.

necessary to make the visit unforgettable Opinion translated. Show original.

I travelled with my partner

Jun / 23 / 2025

Federico Zampar

Italy

Precisi e molto esaudienti Translate this opinion into English.

Precise and very comprehensive Opinion translated. Show original.

Jun / 18 / 2025

Anonymous

Jun / 12 / 2025

Carlos

Buenos Aires, Argentina

I travelled with friends

Jun / 10 / 2025

Anonymous

May / 31 / 2025

Carmen Rosa Alonso De La Cruz

Spain

May / 30 / 2025

Virginia Fariña Blanco

Asturias, Spain

I travelled with friends

May / 27 / 2025

Luigi

Vanzaghello, Italy

I travelled with my partner

May / 27 / 2025

Anonymous

Empoli, Italy

I travelled with small children

May / 24 / 2025

Anonymous

Argentina

El sistema de audioguía no es para nada amigable. No tiene mapa ni geolocalización, y cada título de cada lugar (mas o menos 30 títulos en mi caso) está por separado y no pasa al próximo ni tiene botón de "siguiente" por lo cual tienes que averiguar dónde estás, y buscar el título correspondiente en la audioguía. No apto para quienes usan anteojos para leer.

The audio guide system isn't user-friendly at all. It doesn't have a map or geolocation, and each location title (about 30 in my case) is separate and doesn't skip to the next location or have a "next" button, so you have to figure out where you are and search for the corresponding title on the audio guide. Not suitable for those who wear reading glasses.

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

May / 20 / 2025

Anonymous

May / 08 / 2025

Anonymous

I travelled by myself

May / 04 / 2025

Ginee

The Dominican Republic

I travelled by myself

Bueno, he llegado al Punto de encuentro según horario y nos hicieron esperar casi 25 minutos para atendernos. Una de las chicas fue muy grosera con una de mis primas que también reservaron el tour. En fin le dijo que no le hablara mas. Aparte de eso el interior de la Alhambra estuvo fenomenal.

Well, I arrived at the meeting point as scheduled, and they made us wait almost 25 minutes to see us. One of the girls was very rude to one of my cousins, who had also booked the tour. She told her not to talk to her anymore. Aside from that, the interior of the Alhambra was phenomenal.

I travelled by myself

El trato a los clientes es un aspecto fundamental del servicio, por lo que siempre procuramos contar con personal amable. Sentimos si en este caso no fue así, seguiremos esforzándonos por mejorar. Translate this opinion into English.

Customer service is a fundamental aspect of our service, so we always strive to have friendly staff. We apologize if this wasn't the case; we will continue to strive to improve. Opinion translated. Show original.

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Alhambra Ticket + Audio Guide - Reviews

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